Delivery
We currently charge a standard rate of £9.50 for delivery by Courier within ‘Zone 1’ which covers most of the UK mainland. Courier deliveries outside of ‘Zone 1’ are subject to a surcharge as defined in the table below. If your delivery is subject to a surcharge we will contact you to notify you of this before we dispatch your order.
| Zone | Postcodes | Surcharge |
|---|---|---|
| Zone 1 UK Mainland |
All UK mainland postcodes | No surcharge. |
| Zone 2 Northern Ireland |
BT. | £22.50 |
| Zone 3 UK Offshore |
Channel Islands / Isle of Man / Scilly Isles / Scottish Isles etc. | From £30.00 |
| International Europe |
European Countries | From £30.00 |
| International Rest of the World |
Non European Countries | From £55.00 |
Orders will be despatched as soon as possible subject to stock availability. We aim to deliver all orders within 1 to 2 working days.
If a product is out of stock or we have insufficient information to carry out your order, a member of Customer Services will contact you, explaining any delay or requesting further information.
In the event that our courier can not deliver your parcel due to your unavailability, your parcel will be held at your local courier depot awaiting your collection. Alternatively you may contact us to arrange a redelivery. In this event, a surcharge of £5.00 will be payable. If your parcel is not collected or redelivered within three days it will be returned to us. Your delivery charge will not be refunded and a surcharge of £9.50 will be payable. This is to cover the cost that we encur for our courier to return your parcel to us. If you require us to re-send your order our standard delivery charge will apply.
We also deliver outside of the UK and review all overseas orders on an individual basis. Postage and packaging costs will vary for overseas orders depending on the weight of the shipment.
We reserve the right to change our delivery pricing and policy at any time without notice. Any changes will be made available for the customer to view online, prior to completing an order.
At holiday times (eg Christmas) we advertise our last shipping days in accordance with our couriers delivery schedule. Although we strive to ensure that all orders are delivered before the time stated we accept no responsibility for late deliveries caused by the actions of our courier. Please leave plenty of time when ordering to avoid disappointment resulting from late delivery.
Should you have any questions about our delivery policy, please contact us on +44 (0)1243 543049.