Delivery
We currently charge a standard rate of £11.00 for delivery by courier within ‘Zone 1’, which covers most of the UK mainland. Courier deliveries outside of ‘Zone 1’ are subject to a surcharge as defined in the table below. If your delivery is subject to a surcharge, we will contact you to notify you of this before we dispatch your order.
| Zone | Postcodes | Surcharge |
|---|---|---|
| Zone 1 – UK Mainland | All UK mainland postcodes | No surcharge |
| Zone 2 – Northern Ireland | BT | £24.00 |
| Zone 3 – UK Offshore | Channel Islands / Isle of Man / Isles of Scilly / Scottish Isles etc. | From £45.00 |
| International – Europe | European countries | From £35.00 |
| International – Rest of the World | Non-European countries | From £55.00 |
Orders will be dispatched as soon as possible, subject to stock availability. We aim to deliver all in-stock orders within 1 to 2 working days. If a product is out of stock, or we have insufficient information to carry out your order, a member of Customer Services will contact you to explain any delay or request further information.
In the event that our courier cannot deliver your parcel due to your unavailability, your parcel will be held at your local courier depot awaiting your collection. Alternatively, you may contact us to arrange a redelivery. In this event, a surcharge of £5.00 will be payable. If your parcel is not collected or redelivered within three days, it will be returned to us. Your delivery charge will not be refunded, and a surcharge of £11.00 will be payable. This is to cover the cost that we incur for our courier to return your parcel to us. If you require us to re-send your order, our standard delivery charge will apply.
We also deliver outside of the UK and review all overseas orders on an individual basis. Postage and packaging costs will vary for overseas orders depending on the weight of the shipment.
We reserve the right to change our delivery pricing and policy at any time without notice. Any changes will be made available for the customer to view online prior to completing an order.
At holiday times (e.g. Christmas), we advertise our last shipping days in accordance with our courier’s delivery schedule. Although we strive to ensure that all orders are delivered before the time stated, we accept no responsibility for late deliveries caused by the actions of our courier. Please leave plenty of time when ordering to avoid disappointment resulting from late delivery.
Should you have any questions about our delivery policy, please contact us on +44 (0)1243 543049.